Wednesday, December 19, 2007

Gee, Thanks HP...You Suck!

Well, I am sick of not being able to use High Resolution timers, which my hardware supports on my HP dv9205us laptop, but the BIOS has bugs, and will not allow me to, because it won't boot Linux without the "noapic" in grub's boot parameters. This feature would greatly speed my computer up, and use it's full potential...It is really nice of HP to use the "the customer is always right" mentality, especially when I contacted them and asked nicely if they could fix the bios and re-release's what I got back:

Hello Matt,

Thank you for contacting HP Total Care.
From your message, I understand that you would like to have a fix for BIOS compatible with the Linux Operating System.

I am very sorry to inform you that, HP supports only the preinstalled Operating System. HP is unable to guarantee how Linux Operating system will function on a PC not originally designed and/or tested for this new operating system.

Matt, HP does not recommend installing of Linux Operating System, it could not guarantee a high level of compatibility for all basic hardware and software components of the PCs. PC device drivers (including graphics, BIOS, chipset, etc) for some PC components may simply not be available. I regret for the inconvinence caused. HP does not support Linux on any models of HP Pavilion PCs at this time. Information about Linux can be located at the following Web site:

HP pre-installed the latest version of the Microsoft Windows operating System (98, Me, XP or Vista) on your Pavilion PC. The Warranty on your Pavilion system does not apply to software not provided by HP and does not apply to defects or errors in hardware resulting from software not provided by HP with that system. Please review your PC documentation to identify the supported operating system.

I once again apologize for any inconvenience that this information has caused you.
If you need further assistance, please reply to this message and we will be happy to assist you further.

HP Goon

Well...wasn't that nice of them, to basically tell me to screw off, and that they are a bunch of greedy corporate pigs who have been bought out by Bill Gates...Anyone good at bios hacking? How about somebody mods this bios for me and fixes it, and perhaps unlocks all of the "hidden" features within while you're at it? You'd have to find a way to test it other than using my computer, but emulators are available... parwok -at- gmail

Thanks for the info Matt. I am sure we will all be spreading the word about HP.

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